Action Party Rental Ltd. Frequently Asked Questions
Have a question about our rental services? We have listed our most frequently asked questions below. If you do not see your question listed, please feel free to contact us.
Frequently Asked Questions
Please select one of the following services to learn about our policies:
Items are charged for time out, whether or not used. Prices are quoted on a daily charge. If you would like an extended rental, please call for prices. Prices are subject to change without notice.
We recommend reservations on party supplies as far in advance as possible. Without a reservation we cannot guarantee availability. Please make any necessary changes to orders 48 hours prior to delivery or customer pickup. Credit cards are required to be held on file for all bookings. Deposits are required on tents, by cash, debit or major credit card and are not refundable.
Deliveries are to the front doors, backyard and garages of homes. Our staff does not enter homes, due to insurance reasons, to set up or take down equipment. Deliveries are to the loading docks or other areas specified at time of ordering to businesses. Any setup or take down done by our staff would have to be coordinated at time of order placement. All items are to be reboxed in the containers in which the products arrived in and should be stacked in one area, ready for pickup. Equipment that is not stacked and ready for pick up will be subject to additional charges.
All items rented will be cleaned and ready for your use. Containers are provided for your china, etc. Please rinse dishes and cutlery and dump all liquid from glassware and return to original containers. Additional charges will be added for containers, etc. not returned or damaged.
Linen should be returned refuse free. If a container is not available for returning, use a clear bag so as not to be mistaken for refuse. Damage to linens (such as mildew, burns, wax or anything that cannot be removed) will be charged to the customer according to replacement cost.
Customers are responsible for all rental equipment from the time received to the time they are returned to us. Secure all items when not in use. Missing or broken items will be charged accordingly. Items returned chipped or cracked are considered broken. If you find an item chipped or broken upon receipt of order please contact us immediately so you will not be charged for it.
Prices are subject to change without notice.